FAQ SICURNET Service

What is identity theft?

Identity theft is when someone steals your personal information and uses it without your permission to commit fraud or to gain other financial benefits. Your personal identifying information could include your full name, home address, email address, online login and passwords, PAN card number, driver’s license number, passport number, or bank number. Once thieves access this information, they may use it to commit identity theft or sell it on the dark web.

What happens to my information after identity theft?

Identity thieves can profit from your personal information in a variety of ways.

  • Open new credit cards or other lines of credit using your identifying information
  • Make unauthorized purchases using your existing credit and debit cards
  • File a tax return using your PAN Card number to claim your refund
  • Pass an employment background check or rent an apartment, using your identity and financial standing
  • Create email ids or social network profile using false information

What are the possible signs of identity theft?

  • Your financial statements have discrepancies, or your bank statement shows purchases or withdrawals you did not make
  • You get calls from credit and debt collectors about charges you did not make
  • There are unfamiliar charges on your credit card statement. Sometimes thieves start with small charges to test that the card will work before making larger purchases
  • You do not get bills/transactions information in the mail. This could mean someone has stolen your data and changed your billing address
  • You are turned down for a loan. If you typically have strong credit and expect to be approved for the loan, this could mean an identity thief took out loans in your name and damaged your credit

How can SICURNET help?

Sicurnet makes you aware of the exposure of your personal data online by sending warnings whenever any of the monitored data is exposed or detected in high-risk web environments. With the help of SICURNET, it becomes easy to monitor these risks and safeguard your information.

Which data is monitored by SICURNET?

The data monitored and recorded is :

  • Personal data: your personal identification data (name, surname, date and place of birth, PAN number), details of your identity documents and your usernames
  • Financial data: data relating to credit cards and bank account details
  • Personal contact details: telephone numbers, personal residence/domicile addresses, e-mail accounts

Why is it important to protect my personal data?

Your name and PAN card number can be used, along with other personal data, to apply for credit or commit other fraud against you. The visibility of our personal data on the web could increase the risk of becoming a victim of identity theft, so it is important to be aware of how exposed our data is on the web.

Why do I need to protect my e-mail account?

In possession of the details of your e-mail account, fraudsters can access your personal e-mail and cause problems to you, your friends, family, and the contacts in your address book. They can send phishing messages to ask for money, steal personal information, or install malware on the recipient's PC. All this while pretending to be you!

Why should I protect my credit cards and Bank Account Number?

Professional online fraudsters can steal your credit card details through cyber-attacks on websites where you have used your card or by infecting your computer with malware. In possession of your card details, they can make payments and purchases online. The account number is essential information for moving money from one account to another. In possession of a Bank Account Number, a fraudster could order money transfers from your account, spend your money, or pass money through.

What methods can I choose to receive alerts?

You will receive an alert by text message or e-mail every time the data being monitored has been stolen and illegally exchanged in risky web environments. You can change the way you receive alerts in the personal area.

I have received an alert because my data is on the web, what can I do?

We advise you to follow the instructions given in the alert detail for your greater protection, such as changing your password if it is an email address. In general, it is always a good idea to guard your data carefully and avoid passing them on to people you do not know are trustworthy.

I have discovered that I am a victim of identity theft. What should I do?

  • If you are a SICURNET customer, contact customer service immediately and they will provide you with the necessary support to remedy what has happened and restore your situation
  • Report the incident to the police, especially in case of theft/loss of personal data
  • Contact the credit institutions involved to block the credit cards if stolen or used by fraudsters

What are some other ways to protect yourself against identity theft?

Here are some easy ways you can protect yourself against identity theft:

  • Create unique, complex passwords, for each account and device. Change your password if you suspect the account has been compromised
  • Enable two-factor authentication on all accounts that offer it
  • Never give out your personal information — especially on phone calls you did not initiate
  • Shred documents before throwing them away. This might include mail, receipts, bills, and any other paperwork that contains sensitive information
  • Leave your PAN Card, Aadhar and Passport in a safe place at home. Only carry what you absolutely need in your wallet
  • Use websites that are secure. The URL will start with an "https" (the "s" stands for "secure")
  • Check your financial accounts often and keep tabs on your CRIF credit report to look for changes you did not make
  • Do not click links, open attachments, or respond to emails from unfamiliar or untrusted sources. These may contain malware
  • Set up alerts on your banking and credit card accounts. For example, your bank may notify you each time there is a withdrawal from your checking account

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